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Warranty, Exchange & Return Policy

At  ares-comfort , we are committed to delivering premium-quality wooden products and custom-made furniture manufactured to the highest standards. This policy outlines the rights and responsibilities of both the company and the customer regarding warranty coverage, modifications, installation, exchanges, and returns.

Warranty & Project Execution

  • To benefit from the warranty, the customer must present the original purchase invoice or project contract.
  • All products and projects are manufactured according to the approved specifications. Any modifications requested after the design has been approved must be submitted before raw materials are purchased or manufacturing begins. Such modifications may result in additional costs or changes to the delivery timeline.
  • All approved modifications are documented in the technical specification sheet and will only be implemented after company approval.
  • One complimentary design is included in the project cost. If the customer cancels the contract after the design has been completed, the design cost will be deducted from any refundable amount.

Payment & Order Cancellation

  • A deposit is required upon signing the contract, while the remaining balance must be paid five (5) days before the scheduled installation date.
  • If payment is not completed on time, the company reserves the right to postpone the installation until full payment is received.
  • If the order is canceled after project execution has begun, the company has the right to deduct all incurred expenses, including site measurements, raw material purchases, and any project-related costs. These charges are non-refundable.

Installation & Rescheduling

  • The customer is responsible for providing a qualified electrician and ensuring that the installation site is fully prepared on the scheduled installation date.
  • The company is not responsible for any issues related to the customer’s electrical wiring or infrastructure.
  • Some products require wall or floor fixing during installation. The company is not liable for any marks, damage, or effects resulting from installation or from moving the products after installation.
  • If installation is postponed due to the customer, site unpreparedness, or incomplete payment, a grace period of fourteen (14) business days will be granted. After that, a storage fee of SAR 150 per day will apply.
  • If the delay is caused by the company, the installation will be rescheduled according to the factory’s production schedule.
  • Once the installation date has been confirmed, any request to reschedule must be submitted at least three (3) business days in advance. Otherwise, rescheduling fees or installation team charges may apply.

Exchange & Return Policy

  • Custom-made products or products manufactured according to special measurements or designs, including wardrobes, beds, and other customized items, cannot be exchanged or returned.
  • Mattresses cannot be exchanged or returned once their original packaging has been opened, in accordance with the Ministry of Health regulations.
  • Medical pillows, mattress protectors, and bedding products cannot be exchanged or returned after purchase unless they have a manufacturing defect.

Warranty Exclusions

The warranty does not cover:

  • Misuse or negligence.
  • Dirt, stains, or damage resulting from normal use.
  • Fabric tears.
  • Damage caused by moisture or water exposure.
  • Improper storage or transportation.
  • Fire or any external causes.
  • Glass, mirrors, lighting units, surface protection layers, or any breakage or damage occurring after delivery or resulting from use.

Warranty Period

  • Mattresses: 5-year warranty against manufacturing defects.
  • Beds: 7-year warranty against structural breakage caused by manufacturing defects. Fabric damage and misuse are not covered.
  • Wooden Products & Custom Woodwork: 10-year warranty against manufacturing defects.
  • Hinges, Drawer Slides, Hydraulic Systems & Hardware Accessories: 5-year warranty against manufacturing defects, including free maintenance or replacement during the warranty period.

Refund Policy

  • If a refund is approved, the amount will be transferred to the customer within fourteen (14) business days.
  • Payments made by bank card will be refunded to the original payment method in accordance with the bank’s procedures.
  • If payment was made using a Visa card and the order is canceled, the Visa payment processing fees will be deducted from the customer’s refund and will not be borne by the company.

General Terms

Any dispute related to this Warranty, Exchange, or Return Policy shall be governed by the applicable laws and regulations issued by the Ministry of Commerce of the Kingdom of Saudi Arabia.